trixbox | The Open Platform for Business Telephony

FtOCC Administrator (trixbox CE, FreePBX & trixbox Pro)

FtOCC Administrator is a three-day course designed to teach the basics of trixbox® installation and administration. FtOCC Admin is a great opportunity to roll up your sleeves and learn the ins and outs of trixbox Pro and CE (with FreePBX). This course is designed for those who wish to install trixbox systems for their company or their clients, people who will have to maintain a trixbox installation, or users who are relatively new to trixbox and who want a better understanding of its capabilities. FtOCC Admin focuses on the core operations that an administrator must handle on a regular basis such as adds/moves/changes, setting up extensions and trunks, designing call flow, and doing basic troubleshooting. Upon completion of this course, resellers automatically become Fonality trixbox Authorized (AL1) Resellers and earn discounts on trixbox Pro licenses and support.

Upcoming Dates:

Sponsored By

What do you get?

• Free trixbox Pro demo kit with Call Center Edition and support
• 20% discount on trixbox Pro licenses
• 10% discount on support
• Aastra SIP Phone
• FtOCC Certified polo, tshirt, and hat

During the course, we will cover:

• trixbox CE and Pro installation and administration
• Common troubleshooting issues
• Asterisk^® configuration files
• Management tools including FreePBX, HUDlite and more
• Dial plans, call routing
• IP Telephones / Softphones
• The ins and outs of VoIP
• TDM hardware including T1/E1/PRI and basic analog configuration
• Building your VoIP integration business

Who Should Attend?

• Administers of a company's IP PBX
• System integrators and VARs who want to sell IP PBX systems
• Phone system resellers looking to move into the IP PBX market

Course Objectives:

• Become comfortable working within the Linux shell, at least to the degree that they can navigate to the appropriate directories and edit files with the nano editor.
• Understand the various components of Asterisk which are involved in each call (i.e. the channel, the channel configuration, the dial plan, the applications, etc.)
• Be able to add a new users to the system (channel entry, extension, voice mailbox, etc.) delete users from the system, and alter user configurations.
• Be able to configure several common models of SIP phones.
• Be able to create IAX2 or SIP links to service providers.
• Be able to alter basic parameters for Zaptel devices (both FXS and FXO).
• Be able to add DIDs and direct them to users.
• Be able to implement new features (i.e. add MeetMe rooms, a DID for DISA, access to voicemail, etc.).
• Be able to build IVR menus with proper loop-prevention, error handling, etc.
• Be able to record prompts for IVR menus, audio text messages, etc.
• Understand the Asterisk ACD (queue/agent) system and be able to implement queues.
• Understand the issues with NAT and how that can impact remote users. Understand the strategies which can eliminate these issues.
• Be able to check on system health and well being from the shell/CLI.
• Understand the general security threats which can impact a trixbox system and how best to prevent/avoid them.
• Understand how call routing works in Asterisk and be able to implement a basic Least Cost Routing structure in the Dial Plan.
• Recognize the potential issues related to emergency handling (911/E-911) and how best to configure a system to securely handle such calls.

FtOCC Administrator Agenda:

Day 1: trixbox CE and FreePBX Basics

Day 2: Advanced Setup

Day 3: trixbox Pro

Testimonials:

"...the value of this class is in providing a great head start for the novice Linux/trixbox user or for the techie looking to get into this technology. It was well paced and covered a lot of topics in a fairly short amount of time."

"It was a great experience - not only did I learn a bunch, but also got to network with other resellers and learn what they do and how successful they've been. I was overall surprised at how profitable selling trixbox could be."

"My personal goal for FtOCC was to gain enough information to confidently deploy trixbox in a production situation. That was definitely accomplished."

"What can't be left unsaid is the great mix of attendees, which made for lively discussions, questions and answers."

"Great background on "concepts" PBX + VOIP. Kerry did an excellent job as an educator."

FtOCC Certified

See list of past FtOCC Certified professionals and get listed after training!