United Communications Magazine Product of the Year 2007 4 Stars from PCMagazine! Internet Telephony Product of the Year

trixbox Pro Feature Comparison

Features Standard
+ HUDlite		 Enterprise
+ HUD Pro		 Call Center
+ HUD Pro

trixbox Pro
Auto-Attendant (IVR) supported supported supported
Outlook Integration supported supported supported
Voicemail supported supported supported
Voicemail-to-Email supported supported supported
Hot Desk supported supported supported
Music-on-Hold (2 Playlists) supported supported supported
Scheduler New! supported supported supported
Night Mode New! supported supported supported
Custom CTI (AGI) supported supported supported
Analog & IP Phones supported supported supported
Ring-All (Blast Group) supported supported supported
Call Forwarding supported supported supported
Name Directory supported supported supported
DIDs supported supported supported
Unlimited VoIP Accounts supported supported supported
PSTN Fallback supported supported supported
(patent-pending) Telecommuters supported supported supported
Branch Office Support supported supported supported
Web-based Control Panel supported supported supported
FONcall® New! supported supported supported
Powerful Reporting supported supported supported
Hands Free Auto Phone Provisioning supported supported supported
FAX Support New! supported supported supported
BLF Support New! supported supported supported
BRI Detection New! supported supported supported
E1 Support New! supported supported supported
Live Backup Server New! supported supported supported
Multiple Deployment Management New! supported supported supported
Re-Brandable Interface co full full
Conference Bridges - supported supported
Extension Groups - supported supported
Routing by DIDs - supported supported
Paging / Zone Paging - supported supported
Intercom / Zone Intercom - supported supported
Voicemail Groups - supported supported
Advanced Call Forwarding - supported supported
Call Return - supported supported
Call Out - supported supported
Report Exporting (.csv) - supported supported
Custom Caller IDs - supported supported
IVR Authentication - supported supported
SMS/Pager Voicemail Notify - supported supported
Upload Voice Prompts - supported supported
Alerts & Notifications - supported supported
Trunks Status Pages - supported supported
Real-Time System Graphs - supported supported
FindMe® New! - supported supported
Boomerang® Mobile Integration New! - supported supported
Call Screening New! - supported supported
Music-On-Hold (Unlimited) New! - supported supported
Historical System Graphs - supported supported
Unlimited Call Queues** - - supported
Full Featured A.C.D. - - supported
Skills-Based Routing - - supported
Graphical Queue Reports - - supported
Barge Report New! - - supported
Agent Call Recording - - supported
Agent Variable Log-off - - supported
Agents on Cell Phones - - supported
Agents Shared across Sites - - supported
Real-Time Queue Stats - - supported

HUD

 top
Operator Panel (w/ BLF) * supported supported supported
Call Parking Area supported supported supported
Drag & Drop Call Control supported supported supported
Color-Coded Call Status supported supported supported
Drag & Drop to Voicemail supported supported supported
Extension Sorting supported supported supported
Enterprise Instant Messaging supported supported supported
Outlook Integration supported supported supported
Presence Management supported supported supported
Click-to-Call Mobile Phones supported supported supported
Click-to-Email supported supported supported
Desktop Alerts supported supported supported
Interactive Desktop Alerts - supported supported
Group & User Permissions - supported supported
Extension Grouping - supported supported
Extension Search - supported supported
Extension Search - QuickMenu - supported supported
Shortcuts (Hotkeys) - supported supported
On-the-Fly Recording - - supported
Queue Status - - supported
Agent Login/Logout - - supported
Call Barging (active) - - supported
Call Monitoring (passive) - - supported
Web Access to Recordings - - supported
Advanced CRM Integration - - supported

* The Operator Panel feature requires i) a phone with BLF capability and ii) a phone that is natively supported by Asterisk.
** Unlimited configuration, hardware platform may impose operational constraints
*** Sold Separately