Purpose-Built to Meet Your Business Needs
Fonality trixbox Pro is all about ensuring your current and future communication needs are met.
Fonality trixbox Pro Standard Edition
Fonality trixbox Pro Standard Edition (SE) is the base hybrid-hosted communication solution for small businesses (sub 25 employees) that need enterprise-grade features including:
- Auto-attendant
- Voicemail to email
- Music on hold
- Company directory
- Phone scheduler
- Call parking and more
Features | Certified Hardware | Buy / Activate
Fonality trixbox Pro Enterprise Edition
Building up from the SE edition, and built for the heart of SMBs (25-500 employees) trixbox Pro Enterprise Edition (EE) offers additional features including:
- Conference bridges
- Multiple auto-attendants
- Paging and intercom (1 to 1 or group)
- Group permissions and more
The solution also includes the award-winning Unified Communications desktop client Fonality HUD Team which adds:
- Real-time employee status
- Drag and drop call management
- Private enterprise chat
- Interactive desktop alerts and more
Features | Certified Hardware | Buy / Activate
Fonality trixbox Pro Call Center Edition
Fonality trixbox Pro Call Center Edition (CCE) builds on the powerful features of both SE and EE by adding advanced call center capabilities. Designed specifically for any SMB company (3-500 employees) looking to efficiently and effectively manage inbound calls from customers and prospects, CCE can be leveraged to improve customer satisfaction and grow bottom line revenue. CCE adds:
- Robust ACD
- Additional IVR capabilities
- Unlimited call queues
- Skills-based routing
- Real-time queue statistics
- Graphical call statistic reports
- Web-based recording access and more
This version of trixbox Pro is accompanied by Fonality HUD Agent and adds:
- Advanced call center agent capabilities
- On-the-fly recording
- Call barge, monitor and whisper
- CRM integration
- One-touch agent login and more
Features | Certified Hardware | Buy / Activate
