trixbox Support Coverage with Certified Hardware
trixbox is backed by a technical support team that helps customers and resellers efficiently resolve their issues. Support coverage and costs vary, based on the hardware that is used with trixbox. Platinum Certified Hardware has been heavily qualified and benchmarked for performance and compatibility with trixbox. We highly recommend you use these Polycom and Aastra IP-Phones; trixbox Appliance or Dell and HP Servers; and Sangoma Interface cards with your trixbox deployments. Not only will you receive discounted support coverage, but you’ll rest assured knowing that this hardware has been tested and verified for trixbox.
trixbox technical support hours
trixbox technical support prices
Below are the hardware platforms, interface cards, and phones which we categorize as Platinum Certified, Gold Certified, and Uncertified hardware. In order to receive Platinum-level support, you must deploy your trixbox system with all Platinum hardware. Similarly, to receive Gold-level support, you must use all Gold hardware.
Platinum Certified Hardware: Fully Supported
Gold Certified Hardware: Restricted Support
Interface Cards
- Digium/Xilinx Wildcard TE205P
- Digium/TigerJet 3XX Analog TDM400P
- Digium/Xilinx Wildcard TE405P (2nd Gen)
- Digium Wildcard TE405P Quad-Span E1/T1/J1 Card 5.0v
Uncertified Hardware: Hourly Only
Support for Uncertified Hardware used with trixbox that meets our minimum specifications defined here, can be purchased at hourly.