Published on Fonality trixbox | The Open Platform for Business Telephony (http://trixbox.com)

Home > Solution > HUD > Features

HUD Features

Features HUD
Personal		 HUD
Team		 HUD
Agent		 HUD
Queues
Instant Message (Chat) [1] supported supported supported supported
Google Contacts  [2] supported supported supported supported
Photo Caller-ID [3] supported supported supported supported
Visual Voicemail [4] supported supported supported supported
Contact Cards [5] supported supported supported supported
Desktop Alerts [6] supported supported supported supported
Drag-and-Drop Calling [7] supported supported supported supported
Call Transfer to Voicemail [8] supported supported supported supported
Call Transfer to Hold [9] supported supported supported supported
 Outlook Integration [10] - supported supported supported
Easy Dialer [11] - supported supported supported
Color-coded Call Status [12] - supported supported supported
Mobile Presence [13] - supported supported supported
Busy Ring-Back™ (camping) [14] - supported supported supported
Transfer a Call to your Mobile [15] - supported supported supported
Conference Component [16] - supported supported supported
Click to SMS [17] - supported supported supported
Click-to-Email [18] - supported supported supported
Click-to-Call Mobile Phone [19] - supported supported supported
Extension Sorting [20] - supported supported supported
Drag-and-drop Call Transfer [21] - supported supported supported
Call Parking [22] - supported supported supported
Extension Groups [23] - supported supported supported
Operator Panel [24] - supported supported supported
Queue Status** [25] - - supported supported
Agent Login/Logout** [26] - - supported supported
On-the-Fly Call Recording** [27] - - supported supported
Call Barge/Monitor** [28] - - supported supported
CRM Integration [29] - - supported supported
Server Side Chat Logging** [30] - - supported supported
Queue Summary Component** [31] - - - supported
Queue Detail Component** [32] - - - supported
"No one is Answering" Alert** [33] - - - supported
Abandoned Call Alert** [34] - - - supported
Agent Broadcast Alerts** [35] - - - supported
Reset Queue Stats** [36] - - - supported


© Fonality 2013. Fonality, HUD and trixbox are registered trademarks of Fonality.
Source URL: http://trixbox.com/products/hud/features

Links:
[1] http://trixbox.com/products/hud/feature-descriptions/#chat
[2] http://trixbox.com/products/hud/feature-descriptions/#google_contacts
[3] http://trixbox.com/products/hud/feature-descriptions/#photo_caller_id
[4] http://trixbox.com/products/hud/feature-descriptions/#visual_voicemail
[5] http://trixbox.com/products/hud/feature-descriptions/#contact_cards
[6] http://trixbox.com/products/hud/feature-descriptions/#desktop_alerts
[7] http://trixbox.com/products/hud/feature-descriptions/#drag_and_drop_calling
[8] http://trixbox.com/products/hud/feature-descriptions/#voicemail_transfer
[9] http://trixbox.com/products/hud/feature-descriptions/#hold_transfer
[10] http://trixbox.com/products/hud/feature-descriptions/#outlook_integration
[11] http://trixbox.com/products/hud/feature-descriptions/#easy_dialer
[12] http://trixbox.com/products/hud/feature-descriptions/#color_coded
[13] http://trixbox.com/products/hud/feature-descriptions/#mobile_presence
[14] http://trixbox.com/products/hud/feature-descriptions/#busy_ring_back
[15] http://trixbox.com/products/hud/feature-descriptions/#transfer_call
[16] http://trixbox.com/products/hud/feature-descriptions/#conference_comp
[17] http://trixbox.com/products/hud/feature-descriptions/#click_sms
[18] http://trixbox.com/products/hud/feature-descriptions/#click_to_email
[19] http://trixbox.com/products/hud/feature-descriptions/#mobile_phone
[20] http://trixbox.com/products/hud/feature-descriptions/#extension_sorting
[21] http://trixbox.com/products/hud/feature-descriptions/#drag_and_drop
[22] http://trixbox.com/products/hud/feature-descriptions/#call_parking
[23] http://trixbox.com/products/hud/feature-descriptions/#extension_groups
[24] http://trixbox.com/products/hud/feature-descriptions/#operator_panel
[25] http://trixbox.com/products/hud/feature-descriptions/#queue_status
[26] http://trixbox.com/products/hud/feature-descriptions/#agent_login_logout
[27] http://trixbox.com/products/hud/feature-descriptions/#call_recording
[28] http://trixbox.com/products/hud/feature-descriptions/#call_barge_monitor
[29] http://trixbox.com/products/hud/feature-descriptions/#web_launcher
[30] http://trixbox.com/products/hud/feature-descriptions/#chat_logging
[31] http://trixbox.com/products/hud/feature-descriptions/#queue_summary
[32] http://trixbox.com/products/hud/feature-descriptions/#queue_detail
[33] http://trixbox.com/products/hud/feature-descriptions/#no_answer_alert
[34] http://trixbox.com/products/hud/feature-descriptions/#abandoned_alert
[35] http://trixbox.com/products/hud/feature-descriptions/#broadcast_alert
[36] http://trixbox.com/products/hud/feature-descriptions/#queue_stats